Vetted Virtual Assistants for Healthcare
- Scheduling, reminders and rescheduling handled for you
- Billing and coding support
- Patient calls, messages and follow-ups
- Intake paperwork and records admin
- Vetted VAs
- Healthcare-focused
- Remote support
Why healthcare teams add a VA
Admin is piling up. Patients are waiting. Your team is doing both.
The front desk is overloaded
Phones, walk-ins, forms and follow-ups all land on the same few people. Calls wait, messages sit, and patients notice.
Staff time lost to admin
Scheduling, confirmations, paperwork and billing questions pull your team away from the patients in front of them.
Hiring is slow and costly
Recruiting, training and replacing admin staff takes time you don’t have. A vetted VA gives you support without starting from scratch.
Services
Support for every part of the practice.
PatientLink VAs take repetitive admin off your team’s plate, working inside the tools and workflows you already use.
Medical Admin
Inbox and fax triage, document prep, data entry and the day-to-day admin that keeps an office running.
Back officeScheduling
Booking, rescheduling, cancellations, reminders and waitlist backfills, handled in your scheduling system.
Front officeBilling & Coding Support
Claims follow-up, payment posting and billing enquiries that support your billing and coding team.
Revenue cyclePatient Communication
Calls, portal messages and appointment reminders, with requests routed to the right person. Clinical questions always go to your care team.
Front officeIntake
New-patient paperwork and pre-visit forms sent, chased and checked for completeness before the visit.
Pre-visitRecords Support
Records requests, filing, chart prep and keeping documents organized in the systems you already use.
Records
How it works
From first call to first shift in four steps.
Step 1
Tell us what you need
Share the role, hours and tasks you want covered through our short Hire a VA form.
Step 2
We shortlist vetted VAs
We match your needs to VAs with relevant healthcare admin experience.
Step 3
Interview and choose
Meet your shortlist, ask your questions and pick the VA who fits your team.
Step 4
Onboard and start
Your VA gets set up with your tools and workflows, then gets to work.
Frequently asked questions
Have another question? Email emaad@patientlinkapp.com or aman@patientlinkapp.com, or call (972) 861-2003.
What does a PatientLink VA actually do?
Administrative work: scheduling, patient calls and messages, intake paperwork, records requests and billing support. You decide which tasks your VA owns.
Can VAs give medical advice?
No. PatientLink VAs provide administrative support only. Clinical questions are always routed to your care team.
Will a VA replace my front desk staff?
A VA is there to support your team, not replace it. They take repetitive admin off your staff’s plate so your team can focus on the patients in front of them.
Terms & privacy
Clear terms, from day one.
Terms of Service
The terms that govern working with PatientLink: engagements, payments, responsibilities and termination.
Read the termsPrivacy Policy
What information our website collects, how we use it, and your choices. Our forms are not for patient information.
Read the privacy policyConfidentiality & NDAs
How confidentiality agreements between PatientLink, our VAs and your organization work.
Read the confidentiality terms
Ready to add a VA to your team?
Tell us what you need in a few quick steps, and we’ll take it from there.